Diseño de un modelo de gestión del conocimiento en la empresa Protécnica Ingeniería s.a.
The main purpose was to Design a model of Knowledge Management for Protecnica lngenieria S.A, looking for improve the performance of processes and an Optical Technical Assistance for the customers, as a different factor that provides competitive advantages in the sector.
The information of interviews, documentary review and observations of the corporate environment was structured by the cataloged ones, identifying strengths and weaknesses of the key elements regarding the current situation of knowledge management.
The design is based on the principle of concurrence of elements of the QMS quality management system and its convergence and transversally with the knowledge management system for innovation, this is in the planning of strategies and joint actions that at various levels Company has designed as well as use of the common resources so that the SGC sea one of the vehicles to build the management of the Knowledge according to the needs and the present and future challenges.
This design focuses on robust training schemes conducive to the concept of "corporate university", incorporating principles of "learning companies", managing JCT use that supports databases and computer resources in particular focused on strengthening the differential factor as a company of chemical specialties