Publicación:
Development of hospitality services with generation y: the case of caribbean millenials

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dc.contributor.authorGenç, Ruhet
dc.contributor.editorRueda Esteban, Nancy Rocío
dc.contributor.editorZurbarán Arias, Deiwi Jesús
dc.date.accessioned2022-04-01T22:07:37Z
dc.date.available2022-04-01T22:07:37Z
dc.date.issued2021-10
dc.description.abstractIn this manuscript, the unique features of the Millennial generation (Gen Y) in tourism and hospitality services were discussed through Caribbean Millennials. The methodology was literature review on generational differences in the hospitality sector and evaluation of findings. First, the defining characteristics of Millennials were examined compared to the X generation (Gen X). Next, the focus shifted to hospitality services, and their development through the emerging needs of Millennials, such as integrated services with technology and exclusive benefits for personal requirements of tourists, rather than the previous one-size-fits-all hospitality services of the Fordist era. Finally, the paper provided concluding remarks.eng
dc.format.extent30 páginasspa
dc.format.mimetypeapplication/pdfspa
dc.identifier.doi10.57998/bdigital.handle.001.4807
dc.identifier.isbn9789587906523spa
dc.identifier.urihttps://bdigital.uexternado.edu.co/handle/001/4807
dc.identifier.urlhttps://doi.org/10.57998/bdigital.handle.001.4807
dc.language.isospaspa
dc.publisherUniversidad Externado de Colombiaspa
dc.publisher.placeBogotáspa
dc.relation.citationendpage66spa
dc.relation.citationstartpage41spa
dc.relation.ispartofbookGestión y nuevas tendencias en la hoteleríaspa
dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.rights.coarhttp://purl.org/coar/access_right/c_abf2spa
dc.rights.licenseAtribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)spa
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/spa
dc.subject.lembServicios turísticos
dc.subject.lembAdministración de mercadeo turístico
dc.subject.proposalMillennialseng
dc.subject.proposalHospitalityeng
dc.subject.proposalCaribbeaneng
dc.subject.proposalGen Xeng
dc.titleDevelopment of hospitality services with generation y: the case of caribbean millenialsspa
dc.typeCapítulo - Parte de Librospa
dc.type.coarhttp://purl.org/coar/resource_type/c_3248spa
dc.type.coarversionhttp://purl.org/coar/version/c_970fb48d4fbd8a85spa
dc.type.contentTextspa
dc.type.driverinfo:eu-repo/semantics/bookPartspa
dc.type.redcolhttps://purl.org/redcol/resource_type/CAP_LIBspa
dc.type.versioninfo:eu-repo/semantics/updatedVersionspa
dspace.entity.typePublication
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