Examinando por Materia "Nivel de Servicio"
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- PublicaciónAcceso abiertoMejoramiento del nivel de servicio para los clientes de Incolbest(Bogotá : Universidad Externado de Colombia, 2017., 2017) Pinzón Muñoz, Jorge Hernando; Quintero Suarez, Fredy Alberto; Álzate, Juan DiegoIf lncolbest deliveries the order of its clients on the same day that they requested, it would be possible to fulfill the client's requirement to receive their products in the shortest time, improving the availability of the products to clients could sale it. However, lncolbest has an order cycle time from reception of the order until! delivery takes up to 24 hours. On the other hand, this situation makes that the company will be less competitive compared with the general market of importers which have order cycles of less than 12 hours. If it will be possible to reduce the processing and dispatch time of the order through the improvement of internal processes, the time could be reduced between 12 and 18 hours, which will benefit the company since it would increase the level of customer satisfaction and It is estimated that this action would generate an increase in sales of the 2%