Examinando por Autor "Martínez González, Karen Yimela"
Mostrando 1 - 1 de 1
Resultados por página
Opciones de ordenación
- PublicaciónAcceso abiertoEvaluación de la calidad del servicio de Nutrimos & Servimos SAS. Estudio piloto(Bogotá : Universidad Externado de Colombia, 2018., 2018) Martínez González, Karen Yimela; Ojeda Gómez, María Paulina; Rodríguez Múnera, Catalina; Rodríguez Orejuela, AugustoThe investigation was carried out in order to evaluate from the perspective of the client the quality in the service that the company "Nutrimos y Servi mos" provide to casinos and hospitals of the city of Cartagena. The methodology that was implemented for the investigation was the Servqual model, which bases its evaluation by measuring the difference between perceptions and expectations of the client, this methodology suggests us to examine different variables that are related to the social, cultural and economic context in which develops the activity object of analysis. This research helps to identify shortcomings in the provision of the service that serve as input to formulate a plan for continuous and sustained improvement of the service provided